+971582951190 contact@eden-mobility.ae

Privacy Policy

Update 09/01/2023

The website https://eden-mobility.ae is operated by Eden Mobility, registered and headquartered in Dubai, United Arab Emirates. We are committed to protecting the privacy of our users and ensuring that the collection and processing of your data complies with applicable UAE data protection laws, including those established by DIFC and the UAE Data Protection Law No. 45 of 2021, and international standards where applicable.

Personal Data
Eden Mobility collects and processes personal data in a transparent, limited, and secure manner to ensure the best user experience and customer service.

Personal Data Collected
We limit data collection to essential information necessary to provide and manage our services. Types of data collected include:

  • Contact Information: Information provided during registration or inquiries, such as name, email, and phone number, to facilitate communication and customer support.
  • Service Usage Data: Information related to requested services (e.g., date, location, product preference) to fulfill your requests effectively.
  • Payment Details: For processing orders, we may collect payment information in compliance with PCI-DSS standards. Payment data is handled securely and is not stored on our servers.

Use of Google Advertising
Our website may use Google Ads to display relevant advertisements. This involves the use of cookies or similar technologies that collect non-identifiable information, such as browsing activity and preferences. Users can manage ad preferences through their Google account settings or opt-out of personalized ads.

Purposes for Data Processing
We process your personal data for the following purposes:

  1. To deliver requested services (booking, delivery, etc.)
  2. To improve user experience through service personalization and targeted communication
  3. For marketing communications, which may include email or SMS updates, for those who have given consent
  4. To display relevant Google Ads, based on user preferences where allowed

The legal basis for data processing depends on contractual obligations, legal requirements, or, where required, your consent, which can be withdrawn at any time by contacting us.

Data Sharing
We share personal data only when necessary to complete services or when required by law. Sharing may include:

  • Service Providers: Third parties supporting our services, such as customer support or payment processing
  • Advertising Partners: Google Ads may process browsing data for targeted ads, as specified in our cookie policy, based on user consent

Data Retention
Data is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law. Retention periods may be extended to handle legal obligations or resolve disputes.

Your Rights
In line with applicable data protection laws, you have the right to:

  1. Access, correct, or delete your data
  2. Limit processing of your data under certain conditions
  3. Withdraw your consent at any time for data processing based on consent
  4. Set guidelines for the handling of your data after your death (where applicable)

To exercise these rights, contact us at contact@eden-mobility.ae. For any unresolved issues, you may file a complaint with the appropriate UAE regulatory authority.

Contact Us
For further questions about our data practices or this policy, you may contact us at: Eden Mobility
Dubai, United Arab Emirates
Email: contact@eden-mobility.ae